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Welcome to the privacy policy of Lodgematch, effective as of 01/12/2025. Our commitment is to safeguard your privacy while providing our hotel reservation services. This document outlines how we collect, store, use, protect, and share your personal information in compliance with applicable privacy laws. We understand that your personal data is valuable and strive to treat it with the utmost respect and care. By using our services, you agree to the principles and practices described herein.
This policy has been developed in accordance with state and federal regulations, including the California Consumer Privacy Act (CCPA), and other applicable requirements in the United States. We have adopted policies and procedures designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This document further explains your rights as a consumer to access, modify, or delete any personal data we have collected about you, along with the measures we take to ensure your data remains secure during storage and transmission.
When you use our hotel booking services, we might request or automatically collect various types of personal data to ensure a seamless and secure reservation process. This may include:
All data collected is used exclusively for processing your reservations, enhancing customer service, improving our services, and for marketing purposes in accordance with your expressed consent when applicable.
We use your personal information in a variety of ways in order to provide and improve our service offerings. Our usage includes, but is not limited to:
Any disclosure of personal and sensitive data will only occur in strict adherence to legal obligations and with adequate controls in place.
Under applicable United States laws, and particularly in compliance with the California Consumer Privacy Act (CCPA), you have the right to request the following:
Should you wish to exercise any of these rights, please contact our Data Protection Officer at our dedicated contact channels provided below. Once a request is submitted, we typically respond within a 45-day period, as mandated by applicable regulations, and take necessary corrective actions as swiftly as possible.
Lodgematch acknowledges that your personal data should always be accurate, complete, and up-to-date. In the event that you wish to update your data, request corrections, or have information removed completely, we provide the following options:
It is important to note that some data might be retained for a legally prescribed time period even after a deletion request, specifically for accounting, fraud prevention, or compliance with other legal obligations.
Your personal data is stored only for as long as it is necessary to fulfill the purposes outlined in this policy or until such data is legally required to be retained. The duration of data storage depends on several factors, including the nature of the data, the services provided, and applicable state and federal legal requirements.
Generally, transactional data and reservation details are archived for a minimum period required to handle disputes, regulatory inquiries, or records retention policies. If you request deletion, we will evaluate your request under these guidelines and either comply, partially fulfill the request, or provide an explanation if any portion of your data must be preserved due to legal obligations.
Your privacy is paramount to us, and we adopt robust, industry-standard security measures to protect your personal data. These include:
Despite these measures, please be aware that no internet-based system is completely impervious to security threats. In the event of a data breach, we have established incident response protocols to notify affected individuals and regulatory bodies in accordance with U.S. privacy laws.
We may share your personal data with trusted third-party service providers who assist us in communicating with you, processing your reservations, or maintaining and improving our service offerings. Such third-party partners are contractually obligated to maintain the confidentiality and security of your personal information, and their use of your data will adhere to stringent privacy policies.
In exceptional circumstances, we may disclose your data when required by law or in the good faith belief that such action is necessary to comply with legal obligations, protect our rights, or protect the safety of users or the public.
While our primary operations are based within the United States, it is possible that your personal data may be transferred to and processed in other countries where the legal framework may differ. In such cases, we ensure that any data transfers are conducted in compliance with U.S. data protection laws and that appropriate safeguards are implemented to protect your information.
Our privacy practices and legal obligations may evolve over time. Any modifications or updates to this privacy policy will be published on our website and will take effect from the date of update, indicated by the macro 01/12/2025. We encourage you to review this policy periodically to remain informed about how we are protecting your personal data.
If you have any questions, concerns, or requests regarding this privacy policy or the handling of your personal data, please do not hesitate to contact us using the details provided below:
We are committed to addressing any queries related to our privacy practices and ensuring that your rights are fully respected in line with U.S. privacy laws.
By utilizing the services offered by Lodgematch, you provide your explicit consent to the collection, processing, and storage of your personal data as described in this privacy policy, unless you otherwise notify us of your preferences as provided for under applicable law. Your informed consent is essential to ensure that we maintain transparency in how your data is handled and that you have full control over your personal information.
It is the responsibility of each user to periodically review any changes made to this policy, and by continuing to use our services post any updates, you affirm your acceptance of those changes.
This privacy policy is established in compliance with current U.S. privacy legislation, including but not limited to the California Consumer Privacy Act (CCPA). It represents our ongoing commitment to transparency and data protection. In the event of any conflict between this document and the terms of service or any contractual agreement, the terms agreed upon in a specific contract will prevail, provided that they do not conflict with federal or state law.
Please note that this policy only applies to personal information obtained via our services and does not extend to data collected through other channels or third-party platforms not operating under the direct control of Lodgematch.
At Lodgematch, your privacy and trust are paramount. We have meticulously structured this privacy policy to ensure that you are well-informed about how your personal data is handled, your rights with respect to that data, and our obligations under the law. Our policies and practices are constantly reviewed to remain aligned with emerging legal requirements and industry best practices.
We thank you for choosing our hotel reservation services and for placing your confidence in us. Your continued use of our website and services constitutes your agreement to the terms outlined in this privacy policy.
